{"id":252,"date":"2026-04-29T15:01:28","date_gmt":"2026-04-29T15:01:28","guid":{"rendered":"https:\/\/ftptur.ro\/dev\/?page_id=252"},"modified":"2026-04-29T15:01:29","modified_gmt":"2026-04-29T15:01:29","slug":"termeni-si-conditii","status":"publish","type":"page","link":"https:\/\/ftptur.ro\/index.php\/termeni-si-conditii\/","title":{"rendered":"TERMENI \u0218I CONDI\u021aII"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>1. Informa\u021bii despre societate<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Denumire: <\/strong>SC FTP TUR SRL<br><strong>Sediu social:<\/strong> STR. PLOPILOR, NR 60, AP 1, CLUJ-NAPOCA<br><strong>CUI: <\/strong>25389214<br><strong>Nr. Reg. Comer\u021bului:<\/strong> J12\/794\/2009<br><strong>Telefon: <\/strong>+40 74 909 3869 \/\/ +40 74 105 0470<br><strong>Email:<\/strong> contact@ftptur.ro \/\/ ftpcluj@yahoo.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Societatea presteaz\u0103 servicii de transport rutier de persoane, intern \u0219i interna\u021bional, \u00een regim ocazional \u0219i \u00eenchiriere autocar\/microbuz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Natura serviciilor<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Serviciile oferite sunt personalizate \u0219i realizate exclusiv la solicitarea clientului, \u00een func\u021bie de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>destina\u021bie<\/li>\n\n\n\n<li>dat\u0103 \u0219i interval orar<\/li>\n\n\n\n<li>num\u0103r de persoane<\/li>\n\n\n\n<li>tip vehicul<\/li>\n\n\n\n<li>traseu stabilit<\/li>\n\n\n\n<li>cerin\u021be specifice<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pre\u021burile nu sunt afi\u0219ate public pe website \u0219i nu constituie ofert\u0103 comercial\u0103 general\u0103. Fiecare serviciu este ofertat individual, \u00een baza unei solicit\u0103ri transmise de client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Procedura de comand\u0103 \u0219i formarea contractului<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Procedura este urm\u0103toarea:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Clientul transmite o solicitare prin email sau telefon.<\/li>\n\n\n\n<li>SC FTP TUR SRL transmite o ofert\u0103 personalizat\u0103.<\/li>\n\n\n\n<li>Clientul confirm\u0103 acceptarea ofertei.<\/li>\n\n\n\n<li>Se emite factur\u0103 sau link de plat\u0103 securizat.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Prin efectuarea pl\u0103\u021bii (transfer bancar sau plat\u0103 online cu cardul), clientul confirm\u0103:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>acceptarea ofertei personalizate<\/li>\n\n\n\n<li>acceptarea prezentelor Termeni \u0219i condi\u021bii<\/li>\n\n\n\n<li>\u00eencheierea contractului de prest\u0103ri servicii<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Plata reprezint\u0103 acord ferm \u0219i definitiv privind prestarea serviciului conform parametrilor agrea\u021bi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Modalit\u0103\u021bi de plat\u0103<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Plata serviciilor se poate efectua prin:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>transfer bancar<\/li>\n\n\n\n<li>numerar (unde este aplicabil legal)<\/li>\n\n\n\n<li>plat\u0103 online cu card bancar (Visa \/ Mastercard), prin intermediul procesatorului de pl\u0103\u021bi al B\u0103ncii Transilvania<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru plata online se utilizeaz\u0103&nbsp;<strong>linkuri de plat\u0103 securizate generate individual<\/strong>, corespunz\u0103toare sumei stabilite \u00een oferta acceptat\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">SC FTP TUR SRL nu stocheaz\u0103 \u0219i nu are acces la datele cardului bancar. Procesarea pl\u0103\u021bilor este realizat\u0103 exclusiv prin sisteme securizate ale institu\u021biilor financiare autorizate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Dreptul de retragere<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Conform art. 16 lit. c din OUG 34\/2014 privind drepturile consumatorilor,&nbsp;<strong>nu se aplic\u0103 dreptul de retragere \u00een termen de 14 zile<\/strong>&nbsp;\u00een cazul:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>serviciilor personalizate<\/li>\n\n\n\n<li>serviciilor care au o dat\u0103 sau perioad\u0103 de execu\u021bie determinat\u0103<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Serviciile prestate de SC FTP TUR SRL sunt servicii personalizate, cu dat\u0103 de execu\u021bie stabilit\u0103, prin urmare\u00a0<strong>nu beneficiaz\u0103 de drept de retragere dup\u0103 confirmarea comenzii \u0219i efectuarea pl\u0103\u021bii<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Politica de anulare<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Condi\u021biile de anulare sunt comunicate \u00een ofert\u0103 sau contract.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul anul\u0103rii:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>avansul poate fi nerambursabil, dac\u0103 acest lucru a fost precizat \u00een ofert\u0103<\/li>\n\n\n\n<li>pot fi aplicate penalit\u0103\u021bi propor\u021bionale cu cheltuielile deja angajate<\/li>\n\n\n\n<li>anularea trebuie transmis\u0103 \u00een scris<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Dup\u0103 data stabilit\u0103 pentru prestarea serviciului sau dup\u0103 executarea acestuia, anularea nu mai este posibil\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Politica de rambursare<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ramburs\u0103rile se pot efectua doar \u00een situa\u021biile prev\u0103zute expres \u00een ofert\u0103 sau \u00een cazul neprest\u0103rii serviciului din culpa exclusiv\u0103 a societ\u0103\u021bii.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dup\u0103 prestarea serviciului conform ofertei acceptate:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Suma achitat\u0103 nu poate fi rambursat\u0103.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul aprob\u0103rii unei ramburs\u0103ri, aceasta se va efectua \u00een aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 ini\u021bial, \u00een termen de maximum 14 zile lucr\u0103toare.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. Executarea serviciului \u0219i dovada prest\u0103rii<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Serviciul este considerat prestat \u00een momentul efectu\u0103rii transportului conform traseului \u0219i datei stabilite \u00een oferta acceptat\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Parametrii serviciului (dat\u0103, traseu, durat\u0103, vehicul) reprezint\u0103 dovada execut\u0103rii obliga\u021biei contractuale.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9. Limitarea r\u0103spunderii<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Societatea nu poate fi considerat\u0103 r\u0103spunz\u0103toare pentru \u00eent\u00e2rzieri sau modific\u0103ri cauzate de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>condi\u021bii meteo<\/li>\n\n\n\n<li>restric\u021bii de trafic<\/li>\n\n\n\n<li>controale autorit\u0103\u021bi<\/li>\n\n\n\n<li>for\u021b\u0103 major\u0103<\/li>\n\n\n\n<li>alte situa\u021bii independente de voin\u021ba sa<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10. Protec\u021bia datelor<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Datele personale sunt prelucrate \u00een conformitate cu legisla\u021bia aplicabil\u0103 (GDPR) \u0219i sunt utilizate exclusiv pentru:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>procesarea solicit\u0103rilor<\/li>\n\n\n\n<li>emiterea documentelor fiscale<\/li>\n\n\n\n<li>comunicarea informa\u021biilor privind serviciul<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Datele nu sunt comercializate \u0219i nu sunt transmise ter\u021bilor, cu excep\u021bia situa\u021biilor impuse de lege sau necesare proces\u0103rii pl\u0103\u021bilor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11. Litigii<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Eventualele litigii vor fi solu\u021bionate pe cale amiabil\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul \u00een care acest lucru nu este posibil, competen\u021ba revine instan\u021belor judec\u0103tore\u0219ti din Rom\u00e2nia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>12. Dispozi\u021bii finale<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">SC FTP TUR SRL \u00ee\u0219i rezerv\u0103 dreptul de a modifica prezentele Termeni \u0219i condi\u021bii, modific\u0103rile fiind aplicabile de la data public\u0103rii pe website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div> \n","protected":false},"excerpt":{"rendered":"<p>1. Informa\u021bii despre societate Denumire: SC FTP TUR SRLSediu social: STR. PLOPILOR, NR 60, AP 1, CLUJ-NAPOCACUI: 25389214Nr. Reg. Comer\u021bului: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-252","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ftptur.ro\/index.php\/wp-json\/wp\/v2\/pages\/252","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ftptur.ro\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ftptur.ro\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ftptur.ro\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ftptur.ro\/index.php\/wp-json\/wp\/v2\/comments?post=252"}],"version-history":[{"count":1,"href":"https:\/\/ftptur.ro\/index.php\/wp-json\/wp\/v2\/pages\/252\/revisions"}],"predecessor-version":[{"id":253,"href":"https:\/\/ftptur.ro\/index.php\/wp-json\/wp\/v2\/pages\/252\/revisions\/253"}],"wp:attachment":[{"href":"https:\/\/ftptur.ro\/index.php\/wp-json\/wp\/v2\/media?parent=252"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}